Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at wellnessbydesignwithsteph@gmail.com.
Approved returns should be sent to:
Stephanie McGuire
532 34 Road
Clifton, CO 81520
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at wellnessbydesignwithsteph@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, leaking, or if you receive the wrong item, so that we can evaluate the issue and make it right.
For damaged or leaking essential oil products, please contact us as soon as possible and include photos of the product and its packaging.
Exceptions / Non-Returnable Items
Due to the nature of our products, opened or used essential oils cannot be returned for health, safety, and quality reasons.
We also do not accept returns for:
- Products that have been opened or used
- Products without their original packaging
- Products damaged after delivery due to improper storage or handling
- Sale or clearance items
- Gift cards
- Hazardous materials, flammable liquids, or gases
If you have questions or concerns about whether your specific item is eligible for a return, please contact us at wellnessbydesignwithsteph@gmail.com.
Exchanges
The fastest way to ensure you get what you want is to return the eligible, unopened item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at wellnessbydesignwithsteph@gmail.com.
Store Contact Information
Steph Aroma Store
Email: wellnessbydesignwithsteph@gmail.com
Phone: +1 970-216-3067
Address: 532 34 Road, Clifton, CO 81520, United States